Question 1

How long before my journey should I book?

Accepted Answer

We recommend booking at least 90 minutes ahead so our team can confirm your fare and assign a driver. For airport transfers we suggest booking 24 hours in advance, and we accept bookings up to six months ahead.

Question 2

What vehicle types can I choose from?

Accepted Answer

Our live fleet includes Standard Saloon (up to 4 passengers), Estate, Executive, MPV 6-seater and MPV 8-seater options. Each vehicle card on the booking page shows the passenger and luggage capacity so you can match it to your trip.

Question 3

Can I add a note for the driver?

Accepted Answer

Yes. The booking form includes a driver note field for flight numbers, luggage details, child-seat requests or meeting-point instructions. The note is passed to your driver before pickup.

Question 4

What if I need to cancel or change my booking?

Accepted Answer

You can request a change or cancellation by replying to your confirmation email. Cancellations made more than 12 hours before pickup are refunded in full; later cancellations may incur a fee, and any refund is processed through your original payment method.

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